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FAQ

Do you share my personal details?

As per our Privacy Policies and Terms & Conditions, the use of private information on the e-commerce platform (i.e. the user’s personal information, credit card details, physical address and contact details) will be kept confidential at all times. We do not share any of these details besides your physical address and contact details to the courier company who will be delivering your package

How do I return something?

We do not accept returns unless the product is defective. Please refer to our Refund Policy page for further information.

Will people know what I have ordered?

All packaging is discreet with no way of knowing whats inside. For billing expect only a charge on your card from Leopald Trading (Pty) Ltd.

What are your delivery policies?

Delivery cost will be estimated at checkout, all deliveries over R750 will be free of charge (South Africa only). Please refer to our Delivery page for more information.

Do I have to make an account to purchase something?

No, you may purchase as a guest. However making an account will make it easier to save your billing and shipping address for the next time you would like to order.

Who do I contact if im having an issue with something?

Feel free to contact us anytime via email at [email protected] or via phone by calling +27 71 415 6547.

Do you have a physical store so I can come look at the products?

At the moment we do not have a physical store, however we are working on it. We will keep you updated.

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Leopald Trading (Pty) Ltd

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