Refunds & Returns
General Return Information
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To start a return, you can reach us at [email protected] or contact us on +27 82 694 6879, these products due to the nature of this store may only be returned if they have a manufacturing or material defects.
All products must be returned in their original packaging and in the same condition as when you received them. You can also request a refund if your order has not yet been shipped.
When Returning Please Note:
For the health, safety and peace of mind of our customers – and because of the intimate nature of the products we sell – Sex Shop cannot return or exchange any purchases unless they are defective. This means that any products designed to come into contact with any body part or body fluid is non-returnable and non-resalable, not limited to the following:
- - Masturbators, penis pumps and penis enlargers
- - Vibrators and dildos
- - Anal toys, beads and plugs
- - Lubrications, massage oils and condoms
Once these products leave the warehouse, they are considered used and therefore cannot be returned - if product has a manufacturing or material defect please follow the process under the "General Return Information" section above.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].